Refund & Return Policy

Last updated: Aug 7, 2025

1. Returns

You may request a return only if one of the following applies:

• Wrong item delivered: You received a different product than the one you ordered.

• Damaged or spoiled: The product arrived substantially damaged or its quality has deteriorated.

How to Request a Return

• Inspect your items upon delivery.

• Provide clear proof (e.g., photographs) showing the issue.

• Initiate the return either:

  • At the time of delivery, or

  • By contacting our Customer Care team on the same day.

Note:

• Sealed, unopened, and unused products only.

• No returns or exchanges for opened or partially used items.

• Requests made after the delivery day will not be accepted.

• In some cases, we may ask you to dispose of the item after we process your refund.

2. Cancellations

• Before acceptance: You may cancel your order at any time before we accept it—no charges apply.

• After acceptance: Once we accept your order, cancellations are not permitted.

• Company cancellations: We may cancel (fully or partially) due to stock shortages or force‑majeure events. In such cases, you won’t be charged and any payment already made will be refunded.

3. Refunds

• Processing time: Refunds are initiated within seven (7) business days of verifying your return or cancellation.

• Method: You can choose to receive your refund back to the original payment source or as wallet credit.

• Settlement: Additional time may be required for the refund to appear, depending on your bank or payment provider.

4. Policy Updates & Notifications

We may introduce reasonable additional terms for returns, cancellations, or refunds. Whenever we do, we’ll notify you via:

• In‑app push notifications, or

• Email/SMS as provided in your account.

If you have any questions, please reach out to our Customer Care team or email us at support@brownbori.com.